Terms and Conditions

Detailed Description of Good and / or Services
Graham Robertson Photographic is a business in the Photographic industry that markets photographic studio equipment

Delivery policy
Subject to availability and receipt of payment, requests will be processed within two (2) days and delivery confirmed by way of a Tracking / Waybill number.

Return and Refunds Policy
The provision of goods and services by Graham Robertson Photographic is subject to availability.  In cases of unavailability, Graham Robertson Photographic will refund the client in full within 30 days.  Cancellation of orders by the client, priory to shipment, will not attract any additional administration fee. The customer will be liable for all shipment charges, should the order be cancelled after the goods have already been shipped.

Customer Privacy Policy
Graham Robertson Photographic shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Graham Robertson Photographic bank account, the details of which will be provided on request.

Credit Card Acquiring and Security
Credit card transactions will be acquired for Graham Robertson Photographic by Virtual Card Service (Pty) Ltd who are the approved payment gateway for First National Bank (FNB). Users may go to www.shopdirect.co.za to view their security certificate and security policy. 

Customer Details Separate from Card Details
Customer details will be stored by Graham Robertson Photographic separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Graham Robertson Photographic takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Graham Robertson Photographic chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 16 Gerhardus Street, Mini Park, Unit N, Strydom Park, Johannesburg.

Graham Robertson Photographic may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Graham Robertson Photographic cc, based in South Africa trading as Graham Robertson Photographic and with registration number 2006/197774/23 represented by Graham Robertson.

Export Restriction
The offering on this website is available to South African and bordering country clients only.

Graham Robertson Photographic contact details
Telephonic Support: 082 852 7602 | Email Support: gammy@grphotographic.co.za